Service Management Solutions

Preventing business service disruptions is key to retaining and gaining customers

Service management in today's business context is defined as a value delivered to any customer, partner, or user by applying a group of IT and non-IT assets that together provide a comprehensive, end-to-end business process, transaction, or product. With increasing competition and shrinking margins, companies are striving to differentiate themselves by offering effective and efficient service management to internal, external customers and partners. This initiative is directed toward maximizing the value that they can achieve from IT investments by minimizing the operational burdens that are commonly associated with managing industrial equipments, parts, IT assets, networks, software, and derived information services.

Key Business Drivers 

• Improve customer service by accurate asset inventory 
• Improve equipment effectiveness with real time traceability 
• Improve security with real time asset monitoring 
• Reduce the risk of legal liabilities with accurate audit trail ( OSHA, JCHAO, HIPAA, SOX, FSMA, ISO)

KeyTone Solution Benefits

KeyTone solutions significantly reduce your total cost of asset life cycle management through:

• Rapid Deployment - Complete Asset Tracking system up and running in 5 days 
• Instant Visibility - Complete control of your asset inventory 
• Complete Traceability - Instantly know where you assets are 
• Security - Real time notification of asset violation 
• Compliance - Complete audit trail on your assets